Right of Withdrawal for Consumers

(A consumer is any natural person who enters a legal transaction for a purpose that cannot be linked to his or her commercial or freelance professional activity)

Information on the Right of Withdrawal
Right of Withdrawal (only for distance selling)
You can revoke your contractual declaration within 14 days in written form (e.g., letter, fax, e-mail) without stating reasons or if the goods are at your disposal before the end of that period, by simply returning the shipment. The time limit begins after receipt of this notification in writing, but not before receiving the goods to the consignee or, in case of repeated delivery of goods of the same kind, not before the date of arrival of the first partial delivery, in case of services ordered not before contract agreement and also not before our obligation for information according to article 246 § 2 in combination with § 1paragraph 1 and 2 EGBGB as well as § 312e paragraph 1 sentence 1 in combination with article 246 § 3 EGBGB is fulfilled. To kep the time limit, the prompt dispatch of the merchandise or the return request within the set period is sufficient. The cancellation is to be addressed to: TAV Auto, An der Stadtmühle 2, 32423 Minden (Germany); E-Mail: info@autotav.com

Results of Withdrawal
In the case of an effective withdrawal the mutually received benefits are to be returned and if so derived profits are to be returned. In the event that you cannot return the service received in whole or in part or only in a worse state, you shall be obliged to compensate us for any depreciation in value, if applicable. This does not apply if the depreciation of the good is solely attributed to its inspection as it would have been possible in a retail shop. Besides, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refrain from doing anything which could reduce their value. Goods consignable by parcel shipment may be returned at our risk. You must bear the expense of the return consignment if the goods delivered correspond to those ordered and if the price of the returned goods is not higher than 40 Euros or if you have not produced the payment or a by contract agreed hire-purchase with a higher price of the goods at the time of the cancellation yet. Otherwise, the return is free of charge for you. Goods not suitable for delivery by parcel will be picked up. This may result in you nevertheless having to satisfy the contractual payment obligations for the period up until revocation. Duties for the compensation of payments must be fulfilled within 30 days. This time period begins for you with the posting of your rescission or the merchandise and for us with the reception of it.

Special Notes
Your right of withdrawal expires prematurely if, before exercising this right, the contract has been fully fulfilled by both parties with your consent.

Suspension of the right of withdrawal: Your right of withdrawal is, amongst other things, suspended for contracts for the delivery of goods which are made according to the specifications of the consumer or which are clearly tailor-made to the personal needs of the consumer or which are unsuitable for a return shipment due to their nature or are easily perishable would be past their expiration date, for the delivery of audio or video recordings or software in cases where the delivered data carriers have been unsealed for the supply of newspapers, periodicals and magazines (unless you have given contractual statement for the supply of newspapers, periodicals and magazines by telephone). End of the information on the right of withdrawal.


Please Note:
Please do not return the goods freight forward but as an insured parcel. We will gladly pay you the cost of postage in advance if we have to bear the expenses of the return. Please avoid damages or the defilement of the merchandise. If possible, please return the commodity to us in its original packaging including all accessories and all packaging components. If you do not possess the original packing anymore, please provide a suitable packing to avoid any damage during the transportation. The above procedures are not a prerequisite for the effective exercise of the withdrawal.